CISAS Questionnaire

Q1. Including today, how many times have you have accessed the CISAS website?

Q2. How did you find out about the CISAS website?

Q3. How would you rate the CISAS web-site on the following criteria?

Q4. Overall, have you found what you are looking for from the CISAS website?

Q5.As a result of looking at the website, how likely are you to register a complaint with CISAS?

Q6. Please tell us your opinion of the CISAS website. How well does it:

Q7. Do you have any comments about how the website could be improved?

Once
Twice
Three Times
More than three times

Q1b.If more than once, on this occasion did you visit the website because

You want to double check some information you found last time
You were not able to complete your enquiry on a previous visit to the website
You want to look for some further information
You could not find what you wanted on an earlier visit
Some other reason:

It was one of the choices on the automated menu when I telephoned CISAS
I found it by browsing the internet
From the telecoms company / ISP I had a complaint with
From Citizens Advice
From friends/colleagues or relatives
Somewhere else

	Very Poor	Poor	Neutral	Good	Very Good
Ease of finding your way around the website
General usefulness of the site
The amount of information about CISAS and how it works
Finding a CISAS Member

Yes, I found all I needed
Yes, I found most of what I needed
No

Q4b. If you did not find all you were looking for:

What information or advice were you hoping to find?

Q4c. If you did not find the information you were looking for, how likely are you to contact CISAS?

Probably not
Probably will Please contact us on 0207 520 3827

Definitely Not
Probably Not
Possibly Will
Definitely Will

	Not at all well	Not very well	Neutral	Quite Well	Very Well
Help you to understand what CISAS can do?
Help you to understand whether or not CISAS can deal with your case
Help you to understand how to make a claim through CISAS?

Please State:

Q7b. Would you recommend the CISAS website to a friend/colleague who wants to know how to make a complaint about a telecoms company/ISP?

Definitely
Possibly
Probably not
Definitely not

Q1/7

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