CISAS Questionnaire

Q1. Including today, how many times have you have accessed the CISAS website?

Q2. How did you find out about the CISAS website?

Q3. How would you rate the CISAS web-site on the following criteria?

Q4. Overall, have you found what you are looking for from the CISAS website?

Q5.As a result of looking at the website, how likely are you to register a complaint with CISAS?

Q6. Please tell us your opinion of the CISAS website. How well does it:

Q7. Do you have any comments about how the website could be improved?


Q1b.If more than once, on this occasion did you visit the website because


Q4b. If you did not find all you were looking for:


Q4c. If you did not find the information you were looking for, how likely are you to contact CISAS?


Q7b. Would you recommend the CISAS website to a friend/colleague who wants to know how to make a complaint about a telecoms company/ISP?

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